Content Moderation Policy

1. Purpose

Rildco Ltd (trading as Societe) is committed to maintaining a safe, respectful, and lawful environment across all its platforms, services, and communications. This Content Moderation Policy defines acceptable standards of content and behaviour and explains how violations are identified and addressed.

2. Scope

This policy applies to:

• All users, customers, and visitors interacting with our platforms
• Employees, contractors, and partners managing or contributing content
• All forms of content, including text, images, video, audio, and communications

3. Core Principles

Our approach to moderation is based on:

• Safety: Protecting individuals from harm, abuse, or exploitation
• Respect: Encouraging respectful and inclusive interactions
• Integrity: Preventing deception, fraud, and misuse
• Compliance: Meeting all applicable legal and regulatory obligations

4. Prohibited Content and Conduct

4.1 Harmful or Abusive Behaviour

• Harassment, bullying, or intimidation
• Hate speech or discrimination against individuals or groups
• Threats of violence or encouragement of harm

4.2 Sexual and Explicit Content

• Nudity or sexually explicit material
• Unwanted sexual advances or harassment
• Any content involving the exploitation or sexualisation of minors (strictly prohibited)

4.3 Illegal or Dangerous Activity

• Promotion or facilitation of unlawful activities
• Distribution of prohibited goods or services
• Content encouraging violence, self-harm, or dangerous behaviour

4.4 Fraud, Misrepresentation, and Spam

• Impersonation or false identity
• Scams, phishing, or deceptive practices
• Unsolicited or repetitive promotional content

4.5 Offensive or Disruptive Content

• Graphic or disturbing material
• Misleading or manipulative content
• Repeated unwanted contact or harassment

5. Moderation Approach

5.1 Detection

We use a combination of:

• Automated tools to identify potentially harmful content
• Human review by trained moderators
• Reports submitted by users or stakeholders

5.2 Enforcement Actions

Where violations occur, we may take appropriate action, including:

• Removal or restriction of content
• Issuing warnings
• Temporary suspension of access
• Permanent account termination
• Reporting to relevant authorities where required

6. Reporting Concerns

Users and stakeholders are encouraged to report suspected violations. All reports will be reviewed promptly and handled confidentially. Individuals who raise concerns in good faith will not face retaliation.

7. Appeals Process

Users may appeal moderation decisions if they believe action has been taken in error. Appeals will be reviewed independently where possible.

8. Protection of Vulnerable Individuals

We maintain a zero-tolerance approach to:

• Child exploitation or abuse
• Human trafficking or coercion
• Any form of exploitation of vulnerable persons

9. Monitoring and Review

This policy will be reviewed periodically to ensure it remains effective and aligned with legal and operational requirements.

10. Responsibility and Governance

Management of Rildco Ltd is responsible for implementing and overseeing this policy. All relevant personnel must be appropriately trained.